At dhx4d, the privacy and security of your personal data is a fundamental priority. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how you can exercise your rights as a data subject. Please read it carefully alongside our Terms and Conditions.
For the purposes of this Privacy Policy, the following terms are defined as follows:
| Term | Meaning |
|---|---|
| "Platform" | The dhx4d website at https://dhx4d.bio and all associated services, interfaces, and products operated thereunder. |
| "We", "Us", "Our" | dhx4d, the operator of the Platform and data controller responsible for your personal information. |
| "You", "Member", "User" | Any individual who visits, registers on, or uses the Platform in any capacity. |
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, payment details, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion. |
| "KYC" | Know Your Customer — the identity and age verification process conducted before withdrawal approval. |
| "Cookies" | Small text files placed on your device by the Platform to facilitate functionality, analytics, and personalisation. |
| "IDR" / "Rp" | Indonesian Rupiah, the exclusive transaction currency of the Platform. |
2.1 Identity. dhx4d is the data controller in respect of Personal Data collected through the Platform. As data controller, dhx4d determines the purposes and means by which your Personal Data is processed.
2.2 Contact Details. All data protection enquiries, access requests, and complaints should be directed to our Data Protection team:
2.3 Indonesian Market Context. The Platform is designed primarily for Indonesian residents. While dhx4d is operated under an international licensing framework, we recognise the data protection expectations of our Indonesian member base and apply data handling practices consistent with international best-practice standards.
dhx4d collects Personal Data in several categories depending on your interaction with the Platform:
3.1 Registration Data. When you create a dhx4d account, we collect your full legal name, date of birth, residential address (including city — e.g., Jakarta, Surabaya, Bandung, Bali, Medan, or Yogyakarta), email address, and preferred username and password.
3.2 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) obligations and to verify that you meet the 21+ age requirement, we collect copies of government-issued identification documents such as the Indonesian National ID Card (KTP) or passport, proof of residential address (utility bill, bank statement, or official correspondence), and proof of ownership of the payment method used for deposits.
3.3 Financial Data. When you make deposits or request withdrawals, we collect details of the payment method used, including bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja). We do not store full card numbers or banking credentials beyond what is technically necessary to process the transaction.
3.4 Transactional Data. We maintain records of all deposits, withdrawals, bets placed, games played, bonus claims, and account balance changes associated with your account. These records are retained for regulatory compliance purposes.
3.5 Technical Data. We automatically collect technical information when you access the Platform, including your IP address, browser type and version, operating system, device type, screen resolution, session timestamps, referring URL, and pages visited.
3.6 Communications Data. If you contact dhx4d via live chat, email, or any other support channel, we retain records of those communications including the content of messages and any attachments provided.
3.7 Responsible Gaming Data. If you use the Platform's responsible gaming tools — such as deposit limits, session time reminders, or self-exclusion — we record the settings applied and the dates on which they were activated or modified.
dhx4d collects Personal Data through the following means:
dhx4d processes Personal Data on one or more of the following lawful bases:
| Lawful Basis | When Applied |
|---|---|
| Contractual Necessity | Processing required to deliver the services you have requested — account creation, transaction processing, bet settlement, and support. |
| Legal Obligation | Processing required to comply with applicable AML, KYC, and regulatory obligations — including identity verification and transaction record-keeping. |
| Legitimate Interest | Processing for fraud prevention, platform security, internal analytics, responsible gaming monitoring, and service improvement — where our interests do not override your fundamental rights. |
| Consent | Processing for direct marketing communications and non-essential cookies — where you have given explicit, informed, and freely withdrawable consent. |
dhx4d uses the Personal Data we collect for the following purposes:
7.1 Service Providers. dhx4d shares Personal Data with carefully selected third-party service providers who process data on our behalf and under our instruction. These include payment processing partners, identity verification providers, fraud detection services, cloud hosting providers, and analytics platforms. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to dhx4d.
7.2 Game Studios. Game content on the Platform is provided by licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe. These studios may receive limited technical data (such as session tokens and game outcome records) necessary to deliver and certify game content. They do not receive your full Personal Data profile.
7.3 Legal and Regulatory Disclosure. dhx4d may disclose Personal Data to governmental authorities, law enforcement agencies, or regulators where required to do so by law, court order, or regulatory direction. We will notify you of such disclosures where legally permitted to do so.
7.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of the dhx4d business, Personal Data held by dhx4d may be transferred to the acquiring entity. Members will be notified of any such transfer and the privacy terms applicable thereafter.
7.5 No Sale of Data. dhx4d does not sell, rent, lease, or trade your Personal Data to any third party for their own independent commercial or marketing purposes. This commitment is unconditional and applies regardless of any other provision of this Policy.
8.1 Cross-Border Processing. As an internationally operated platform serving Indonesian residents, some of the Personal Data we collect may be processed or stored on servers located outside of Indonesia. Where such transfers occur, dhx4d takes steps to ensure that your data receives a level of protection consistent with applicable international data protection standards.
8.2 Safeguards. Where Personal Data is transferred to a country that does not provide an equivalent level of data protection to that available under Indonesian law, dhx4d implements appropriate safeguards — including contractual clauses and vendor security assessments — to protect the data in transit and at the destination.
8.3 Member Enquiries. If you would like further information about the specific safeguards applied to the international transfer of your Personal Data, you may submit a request to our data protection team at [email protected] with the subject line "International Transfer Enquiry".
9.1 What Are Cookies. Cookies are small text files stored on your device when you visit the Platform. They allow dhx4d to recognise your browser, remember your preferences, and deliver a consistent and personalised experience across sessions.
9.2 Types of Cookies Used. dhx4d uses the following categories of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for core Platform functionality including login sessions, account security, and transaction processing. Cannot be disabled without breaking Platform functionality. | No |
| Functional | Remember your language, currency, and display preferences to deliver a personalised experience across sessions. | Yes |
| Analytics | Collect anonymised data about how members use the Platform — pages visited, session duration, click paths — to help us improve performance and user experience. | Yes |
| Marketing | Track interactions with promotional content to measure campaign effectiveness. Used only where you have provided consent. | Yes |
9.3 Managing Cookies. You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional or analytics cookies may affect the quality of your experience on the Platform. Instructions for managing cookies in common browsers are available through the browser's own help documentation.
9.4 Other Tracking Technologies. In addition to cookies, dhx4d may use web beacons, pixel tags, and device fingerprinting techniques for fraud detection, session management, and analytics purposes. These technologies operate in a similar manner to cookies and are subject to the same management options where technically feasible.
10.1 Retention Principle. dhx4d retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, to deliver the services you have requested, and to comply with applicable legal and regulatory obligations.
10.2 Active Accounts. For active member accounts, Personal Data is retained throughout the duration of the member relationship and for a minimum period following account closure.
10.3 Closed Accounts. Following account closure — whether at your request or initiated by dhx4d — account records including identity documents, transaction history, and communications are retained for a minimum of five (5) years to satisfy AML record-keeping obligations and to handle any potential disputes or legal proceedings.
10.4 Marketing Data. Where Personal Data is processed on the basis of consent for marketing purposes, it is retained only for as long as that consent remains valid and has not been withdrawn. Upon opt-out, marketing-specific data is removed from active mailing lists within 10 business days.
10.5 Deletion Requests. Where you request deletion of your Personal Data and we are not under a legal obligation to retain it, we will action your request within 30 calendar days. Data subject to legal retention obligations will be flagged accordingly and deleted upon expiry of the applicable retention period.
As a dhx4d member, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":
11.1 Response Timeline. dhx4d will acknowledge data rights requests within 72 hours and provide a substantive response within 30 calendar days. For complex requests, this period may be extended by up to a further 30 days with notification provided to you of the reason for delay.
11.2 Identity Verification. For security purposes, we may require you to verify your identity before processing a data rights request. This protects against unauthorised third parties attempting to access or delete another member's data.
12.1 Technical Measures. dhx4d employs a range of technical security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These include TLS/SSL encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication for internal system access, and continuous intrusion detection monitoring.
12.2 Organisational Measures. Access to Personal Data within dhx4d is limited to authorised personnel on a strict need-to-know basis. All staff with access to Personal Data receive regular training on data protection obligations and are bound by confidentiality agreements.
12.3 Security Audits. The Platform undergoes regular internal security reviews and periodic third-party penetration testing to identify and remediate vulnerabilities. Game content provided by studios such as Pragmatic Play, Evolution Gaming, and NetEnt is independently audited for RNG integrity and fairness.
12.4 Data Breach Response. In the event of a confirmed Personal Data breach that poses a risk to your rights and freedoms, dhx4d will notify affected members without undue delay — and in no event later than 72 hours after becoming aware of the breach — and will communicate the nature of the breach, its likely impact, and the steps taken to address it.
12.5 Your Role in Security. While dhx4d takes extensive measures to protect your data, account security also depends on you. You must keep your login credentials confidential, use a strong and unique password for your dhx4d account, and report any suspected unauthorised access immediately to [email protected].
13.1 Age Restriction. The dhx4d Platform is strictly for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is conducted as part of the KYC process prior to the processing of any withdrawal request.
13.2 Detection of Underage Use. Where dhx4d has reason to believe that a registered member is under 21 years of age, the account will be suspended immediately pending age verification. Any winnings accrued during a period of underage access may be withheld in accordance with our Terms and Conditions.
13.3 Reporting Underage Access. If you have reason to believe that a minor is using or attempting to use the dhx4d Platform, please contact us immediately at [email protected] with the subject line "Underage Access Report". We will investigate all such reports promptly and thoroughly.
13.4 Parental Controls. dhx4d encourages parents and guardians to make use of internet filtering tools and parental control software to prevent minors from accessing online gambling platforms. Our Responsible Gaming page provides additional guidance on access control resources.
14.1 Scope of This Policy. This Privacy Policy applies exclusively to the dhx4d Platform at https://dhx4d.bio. It does not apply to any third-party websites, applications, or services that may be referenced in Platform content or accessible from the Platform.
14.2 No Responsibility for Third Parties. dhx4d has no control over the data practices of third-party websites or service providers referenced on the Platform. We are not responsible for the privacy policies, content, or data handling practices of any external party. You access any third-party content entirely at your own risk and subject to the privacy terms of that third party.
15.1 Right to Update. dhx4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The revised Policy will be published on this page with an updated effective date.
15.2 Notification of Material Changes. Where changes are material — for example, changes to the categories of data collected, the purposes of processing, or your rights — dhx4d will notify registered members by email or via a prominent in-Platform notification at least 7 days before the updated Policy takes effect.
15.3 Continued Use as Acceptance. Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Platform and contact support to request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, please contact the dhx4d Data Protection team through any of the following channels:
We take all privacy-related enquiries seriously and aim to provide a substantive written response within 30 calendar days of receipt. Urgent data security concerns — such as suspected account compromise or data breach notifications — will be escalated and acknowledged within 72 hours.
Now that you understand how we protect your data, dive into the full dhx4d experience — sharp sportsbook odds, premium live casino tables, and hundreds of top-tier slot titles, all backed by fast local banking.